Your Health & Wellness Journey with Cigna

As a global health service leader, Cigna adopts a customer-centric approach and we put our customers above everything else. We strive to deliver an exceptional customer experience by making healthcare more accessible via pioneering innovations and digital capabilities, employing an in-house Cigna Care Manager service team that provides reliable and professional support.

Cigna Care Manager Service at a Glance

Sudden hospitalization or unplanned surgery can be stressful for you and your family members, and our Care Managers are standing by to help. Staffed by passionate registered nurses possessing proven clinical experience of handling complex situations, our in-house Care Managers will offer support from pre-treatment preparation, during treatment, to post-hospitalization care. They will provide reliable and professional support to you and your family members, so that you can enjoy peace of mind and have a speedy recovery.

1 to 1 Case Management

1 to 1 care for our members from mapping out your health needs to navigating health services in Hong Kong

Health Information & Emotional Support

Provide health, diseases, treatment information and emotional support to members or caregivers

Provide Suitable Options of Panel Doctors

Provide suitable options of panel healthcare providers and doctors

Post-hospitalization Health Services Referral

Follow up on member’s recovery progress and provide referral of required health service

Our Service Pledge

Erica is a loyal customer of Cigna. It all happened when one night she fell off from bed and suffered serious pain on her leg. The pain was so intense that it's affecting her daily life.
Watch the video and find out how Cigna Care Manager Service helped her recovery progress and relieved her stress.

Care Manager Experience with Cigna

We provide holistic care before, during and after your treatment

Pre-treatment

Care Manager

Your dedicated Care Manager will provide professional advice to help you better prepare for your surgery or treatment.

Second Medical Opinion

Your Care Manager will arrange to match your treatment specialty after reviewing your medical information. Specialist physician referral service will be provided if applicable.

During Treatment

Provide 1 to 1 Care Manager assistance to ensure you receive the best possible care and treatment.

Explain medical terminology to help you understand the benefits, risks and side effects of your treatment objectively.

Post-Hospitalization

Provide home care referral services if necessary.

Provide continued emotional support to you and your family members throughout the recovery journey.

If circumstances require it, provide admission and/or discharge companion service and discuss any post- surgery care plan with your physician (if applicable) and ensure things go as planned.

We Care and Offer More

Talk to us before your admission to minimize your worries

Cashless Hospitalization

Call us as soon as possible once you know your upcoming planned admission and we will arrange a credit facility for you at the private hospital of your choice upon approval. This means you will not need to pay any deposit to the hospital, and need not worry about initiating claims after discharge while you focus on your recovery, so that you can focus on the treatment and recovery.

Group Policy: (852) 2539 9215
Individual Policy – HealthFirst Elite: (852) 8100 3269
Individual Policy – Others： (852) 8100 3209

Medical Classification Hotline

A dedicated hotline where we will help classify your needed treatment type and estimate the coverage available under your medical insurance plan held.

Group policy: (852) 2539 9215
Individual policy: (852) 2560 1990

Our Network

You will have access to an extensive medical network thoughtout Hong Kong.

Cigna cares about your health and well-being. If you need any assistance about your health, we have a vast network of specialists who offer health advice to you. Ranging from Chinese medicine practitioner to Physiotherapy, you can rest assured that you will be in good hands. Diagnostic test including lab tests, ordinary imaging tests such as X-ray, advanced imaging diagnostic tests such as MRI will also be provided.

Our Trusted Partners

Reach out to our trusted partners if you need a guidance about your health

Meet Our Medical Professionals

We have over 4,900 medical service options across the territory

Variety of Specialty

A panel of medical specialists, from general practitioners, specialists, acupuncture, bone setting, Chinese medicine practitioner to Physiotherapy

Easy Accessibility

Easy Accessibility

Our Trusted Partners

Our Trusted Partners:

Chiron Medical, Dr Vio & Partners, EC HealthCare, HMMP, Human Health, QHMS, Asia Medical Specialists, UMP, iRad Medical Diagnostic Centre, and Adventist Medical Center

Innovative InsurTech Services

Chat with Chloe – our 24/7 Customer Service Chatbot at 6601 3136

Find a Doctor & Make a Booking

Search for all General Practitioners and Specialist Doctors within our panel network and book your appointment.

Medical Professionals Nearby

Navigate and provide the direction for you to visit the doctor nearby.

Check Your Claim Status

Ask for claim updates or historical claim information anytime and anywhere.

Access Health & Wellness Tips

Simply type in keywords of your interest and smart healthy life tips are at your reach.

What Is Doctornow?

DoctorNow app: virtual consultation and medication

Easy to obtain doctor’s advice, able to get early diagnosis before anything gets worse, and simply book a virtual consultation appointment from inside the app.

Freedom to choose from a range of general practitioners and specialists in Hong Kong, without geographical restrictions.

Medication delivery to your door, referral services if needed and stress-free recovery without needing to go outside.

Doctor Wong

Download “DoctorNow” app and enjoy the virtual consultation service now

Each virtual consultation, one outpatient visit will be automatically deducted from your benefit.
Remarks:

  1. Delivery fee is an out-of-pocket expense. Patients may arrange payment using a credit card within the app.
  2. Standard medication is included for 3 or 5 days (depending on your plan).
  3. If your plan covers extra medications, the amount will be deducted from prescribed medication under clinical benefit.
  4. If your plan does not cover extra medications, the amount will need to be paid out-of-pocket.

Each virtual consultation the service amount will need to be paid out-of-pocket.
Remarks:

  1. Consultation and medication delivery fee is an out-of-pocket expense. Patients may arrange payment using a credit card within the app.