General Questions
Q1: I have an account for the access of the previous Cigna “Policy Enquiry” where I used to check my policy information, can I still use the existing username and password to access “MyCigna”?
A1: 1st April 2017 onward, existing Cigna “Policy Enquiry” users may access “MyCigna” by completing simple registration, through the new platform to access and manage the existing policy, including access to the previous claims records.
Q2: Why I have to use “MyCigna”? I prefer check my policy information via Customer Service Hotline or Financial Consultant which are more effective
A2: Cigna Customer Service Hotline and your Financial Consultant will continue to provide service to you. The launch of “MyCigna” aims to provide one more platform for our policyholder to interact with us.
Q3: Do I need to wait for the notification for registering “MyCigna”?
A3: Individual or group customer of Cigna may simply activate “MyCigna” service by using their HKID number and date of birth (DD/MMM/YYYY) to complete the registration. There is no need to wait for the notification from Cigna.
Q4: I forget my “MyCigna” login password, how can I get it reissued?
A4: At the login page, just simply click “Forget Password” button at the right hand side of the page, follow the instruction to provide the information, the password will reissue to you accordingly.
