CIGNA CARE MANAGER SERVICE
Supported by a team of registered nurse with extensive clinical experience, offering personalized one-to-one healthcare concierge services to ensure you receive the most suitable care.
New Customer Story ：Severe Accident During Travelling Overseas
Care Manager provides emergency support and medical arrangements for Amber after she experienced a serious accident while overseas.
CUSTOMER CASE STUDY OF ERICA
A comprehensive service to support your physical and mental health well-being throughout all the key stages of your health journey from prevention, diagnosis, treatment, to recovery.
The service is personalized to your needs
PERSONALIZED SERVICE
Our professional Care Managers will analyze your health condition, provide you suitable doctors for your selection, and help explain your treatment options.
END-TO-END SUPPORT
We will help coordinate your treatment experience, including helping with hospitalization arrangements –providing practical and emotional support to you and your family.
FULLY COMPREHENSIVE
We offer post-hospitalization follow-up clinic visits within 365 days after the completion of cancer treatment1.
WORRY-FREE ARRANGEMENT
You can enjoy cashless hospitalization arrangement2 across our worldwide network of 7,000+ hospitals.
Value added Service
With attending doctor’s permission, our Care Manager will help you arrange at-home treatments.
Cigna Virtual Health Service
Simply use your mobile device to virtually connect with a registered physician to offer you medical advice.
Cigna Medical Card
Enjoy up to 40% discount when receiving healthcare from our extensive partnered medical providers3 throughout Hong Kong
What kind of products can enjoy the all-round healthcare concierge service?
Limited Time Offer – By 28 February 2025, enjoy HK$2,000 Peninsula gift card /Manning shopping voucher and up to 4 months premium discount (Details) within the first 3 years upon successful enrollments with your family member in Cigna HealthFirst Elite 360 Medical Plan. What’s more, 50% premium discount will be offered to your child’s policy for enrolling together!
Online Quote offer – By 28 February 2025, , enjoy HK$1,000 Shopping voucher and up to 6-month premium discount (Details) within the first 3 years and upon successful enrollments with your family member in Cigna VHIS Flexi Plan (Superior).
Remarks:
- Subject to pre-approval by Cigna Healthcare. Medically Necessary and Reasonable and Customary basis will apply.
- Discounts offered by different Cigna medical network doctors may vary.
- The above services and benefits are applicable to medical plans of Cigna Healthcare as shown above. For details, please refer to product brochure. Terms and conditions apply.
- Cigna Healthcare reserves the right to change any of the terms and conditions of the above healthcare concierge service or withdraw the service without prior notice. In case of any disputes, Cigna Healthcare's decision shall be final.
CARE MANAGER SERVICE CASE
Cigna Healthcare also received the following awards:
Bloomberg Businessweek Financial Institutions 2024 – Excellence Performance for Medical Care – General Insurance Sector
Hong Kong Insurance Awards 2024 – Top 3 Finalist of the Outstanding Claims Management Award, Top 3 Finalist of the Outstanding Customer Services Award and Top 3 Finalist of the Outstanding Equal Opportunity Employer Award – General Insurance
